Take the hassle out of remote workforce management with features to manage intelligently.
1. Agent Performance
View key performance metrics on your remote sales experts and gain eye-opening insights.
Have your remote reps fulfilled contract terms? Now you’ll know, with at-a-glance views of work logs.
See how your reps are spending their time. View it all: number of calls, on-call percentage, and other key utilization stats.
Get the complete score, with visual views of all call outcomes: appointment set, callback scheduled, busy line, and more.
2. Admin ‘Total Control’
Customizable features let you control contracts and permissions while improving management of reps, regardless of where they’re located.
You’re free to update terms, stop work at any time, and set contract length as you see fit.
You control who sees and accesses what by setting permissions for contacts, campaigns, and other data.
Effortlessly stay up-to-date on campaign progress and agent effectiveness with regular reports delivered to your inbox.
3. Status Based Billing
Overpass status-based billing reflects the full range of activities -- prospect research, calling, summarizing outcomes -- so you know exactly where your money is going.
Before paying your remote reps, easily review invoices for accuracy.
Invoices & Taxes
Overpass facilitates your contractors' weekly payments, handling all tax details so you can stay focused on the big picture.
Optional commission-based pay enables you to motivate your team on your terms and boost performance.